LOGISTIC CARRIERS

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Last mile package delivery solutions
BENEFITS

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Allows recipients the flexibility to pick up and return packages 24/7

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Improves the customer experience, reducing lost or stolen packages

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Guaranteed first time delivery eliminating the need for delivery attempts

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Our lockers help reduce operation costs in the last mile

LOCKER OPERATIONS

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The VIVIPOST API includes a database of all available lockers. In the event that the user or recipient agrees to recive packages in the lockers, the package can be delivered to the locker, without attempting to deliver it to the home or adress of the user or recipient.
E-COMMERCE DELIVERIES

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Consumers can choose to use locker delivery points at ckeckout on the e-commerce partner site

Vivipost Lockers updates the real time availability of each locker and has the ability to reserve a locker compartment

The delivery courier delivers the e-commerce order to the locker

PACKAGE REDIRECT TO A VIVIPOST LOCKER

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The courier attempts a package delivery to a recipient and the delivery attempt is unsuccessful

The package can be redirected to a locker access point notifying the recipient of the locker location and pickup instructions

The recipient collects the package and successful pickup notifications are sent

E-COMMERCE DELIVERY PROCESSING

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The e-commerce partner generates a prepaid shipping label for a return

The customer prepares to ship the package and looks for the closest locker access point

The customer places the package inside of a Vivipost locker and system notifications are sent to the logistic company to retrieve the package

L2L SHIPMENTS (LOCKER TO LOCKER) or L2A (LOCKER TO ADDRESS)

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A user can use Vivipost Lockers to send packages to another locker or an address

The user generates prepaid label from an authorized logistic carrier

User approaches the nearest locker and scans the shipping label and places the package inside of a locker

HARDWARE

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MAIN FEATURES

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    Overhead surveillance camera
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    15“ touchscreen
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    1D and 2D scanner
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    Front camera
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    Speaker
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    Video surveillance
SOFTWARE

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CARRIER

Access to the control panel to view and retrieve all transactional data of the package including:

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    Recipient’s signature.
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    Surveillance camera to see each delivery and collection activity.
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    Screenshot of the delivery person and the recipient at the time of collection.
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    Date and time of delivery and collection of the package.
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    Usage metrics.

USERS

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    Register in VIVIPOST to access the control panel of all the package transaction history.
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    View collection access codes and proof of delivery.
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    Users can download the mobile application to open the locker from their device.
INTEGRATIONS

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Lockers

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Our lockers are designed and developed in our own production facility, giving us greater control over quality and product customization.
Software

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Our platform works as a central administration center where we control and monitor all aspects of the locker system. Our software can integrate with existing external systems through our API.
Project Management

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At Vivipost, we can and fully develop projects according to the needs of our clients. The coordinate end to end solutions from the development of the IT architecture to the installation of the product.
Customer Service

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Our customer service is available 24/7 through phone, email, and web. We provide technical assistance to both our partners and users.
Consulting and Business Alliance

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We help our partners create solutions that improves the efficiency in last mile delivery.
BEFORE

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AFTER

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LOCATIONS

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Potential locker placements

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    Mixed-use properties
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    Local malls/shopping centers
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    Convenient stores
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    Pharmacies
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    Office Parks
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    Universities
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    Public areas
FAQs

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CARRIER
How do I access the lockers?

If you are visiting the property for the first time after installation, then you can check with the building adminstration on where the lockers are located. The same thing applies for a new driver to the area and or property. Site maps can be made available as well.

How do you handle signature required packages if proof of delivery is requested?

When a carrier makes a delivery, they can specify that a signature is required. When a resident picks up the package, they will need to sign for the package on the screen before the locker opens.

What if I cannot find the resident in the locker registry?

Deliver the package as if the lockers are not available.

What if I have multiple shipments to deliver to the same address?

After you have completed your first deposit, select Deliver Another Package function and it will return you to the parcel locker selection screen.

What if I picked the wrong size compartment?

Close the door of the wrong compartment then select Change Compartment Size function from screen.

What if I forgot to include another package for the same address?

Press the Re-open button on the screen. If the initial deposit has been completed, perform a second deposit. The tenant will receive another delivery notification.

What if the lockers are full?

Your package will be treated as it would without a locker system and not the responsibility of VIVIPOST. Please advise building administration and VIVIPOST so that more lockers may be added.

What if an access code is required?

Please contact the building administration for a permanent or one-time-use code.