Privacy Policy

VIVIPOST PRIVACY POLICY.

In ordered for the Federal Law on the protection of personal data held by individuals (hereafter the law), regulation of the federal law on Federal Law on the protection of personal data held by individuals (hereafter the regulation) and the guidelines of the privacy notice published in the official gazette of the federation on January 17,2013 (hereafter the guidelines) and other applicable provisions, VIVIPOST S.A. de C.V. (hereafter VIVIPOST) want to make the users knowledge of the domain or the website https://vivipost.com and others associates subdomains, (hereafter the users), for the persons they hire the services of VIVIPOST (consequently referred to as clients), people who have a working relationship with VIVIPOST (the privacy policy consequently referred to as employees) and people who provide goods and services for VIVIPOST (referred to as providers) they privacy policy about the treatment of the personal data of those people who voluntarily communicate through filling out forms, creation of customers account or by different means, whether by email, telephones, digital, oral of written means with VIVIPOST or those who enter the website, if this implies the communication of your personal data.

For related effects whit the privacy policy, VIVIPOST, indicates as address the located in Isidoro Sepúlveda 705, Hacienda Santa Fe, from the municipality of Apodaca, Nuevo León, México, postal code 66633, issuing and making this privacy notice available to the users, clients, workers and suppliers, under the following terms:

I. Responsible of the treatment of personal data and address.

The company VIVIPOST S.A. de C.V. will be the responsible of the treatment of the personal data provided and designates as address to hear and receives notifications the located in Isidoro Sepúlveda #705, Hacienda Santa Fe, from the municipality of Apodaca, Nuevo León, México, postal code 66633.

II. Personal data that will be collected and subjected to treatment.

For the purposes of the privacy policy, it will be understood as personal data, any information that is collected concerning identified or identifiable natural persons. In this regard VIVIPOST will collect the following personal data:

1. User: full name, address and age.
2. Employees: full name.
3. Clients: full name, social denomination, age, address, municipality, state of residence, telephone number, e-mail, language, social media username, payment details.
4. Provider: full name, social denomination, address, federal taxpayer registration or CURP.

III. Purpose of the processing of personal data.

The personal information provided by the user, clients, employees and providers will only be used for:

1. Internal customer administration activities.
2. To form the supplier file.
3. For the execution of the provision of the service in an agile way.
4. For the personalization and continuous improvement of the user experience.
5. Safe shipping, delivery and collection of packages.
6. Optimize the security, reliability, features and platform of the services provided by VIVIPOST.
7. Prevention and detection of fraud, abuse or theft.
8. Authorize third parties to provide technical, logistical or other equipment services on behalf of VIVIPOST.
9. Direct interaction with the user or client.
10. To manage the payment processes from the website, platform or VIVIPOST app.

The above data is essential for internal control and for the provision of services.

Likewise, your personal data may be used for the following secondary activities and not necessary for the provision of the service:

1. For marketing purposes.
2. For advertising purposes.
3. For commercial prospecting.

The foregoing in order to offer you various services provided by third parties. If you does not agree with the secondary purposes, you can express you refusal by following the mechanism provided in section “V” of this notice.

IV. Social Networks.

VIVIPOST make known to users, customers, workers and suppliers who have profiles on social networks, such as Facebook, Twitter and Linkedin. The treatment of the personal data of those who become followers of the official VIVIPOST pages will be governed by the conditions set forth in the terms and conditions of the corresponding social network by virtue of any data that the social network requires being collected is the responsibility of this and not of VIVIPOST, therefore it is recommended to access the privacy policy and conditions of use of the aforementioned pages or, where appropriate of the social network itself, in order to know the information derived from the data treatment of a personal nature and especially the conditions and purposes for which the data that is part of the user profile will be used.

V. Access mechanisms for the exercise of the rights of access, rectification or cancellation of personal data.

In accordance with the “law”, the “regulation” and the “guidelines”, users, clients, workers and suppliers may access, rectify and/ or cancel their personal data as well as oppose the disclosure thereof, for this purpose, VIVIPOST You have enabled the email support@vivipost.com to attend to the requests that the ARCO rights of the holders exercise.

For this, the holders that making a request of access, rectification and/o cancellation of the personal data must adhere to the following procedure:

• An email must be sent to the address soporte@vivipost.com in the subject of the email place the legend “request for modification, rectification, cancellation” as the case may be.
• Attached to the email must accompany the following data and documentation: a) For persons: full name of the rights holder, place and date of birth, phone number and mail to receive notifications, a description of the reason for the request, the precise description of the personal data with respect to which it is sought to exercise the arc rights, official identification with signature of the holder in PDF or JPG. In your case, the documentation that the owner of the personal data considers to facilitate the location of the data. If the owner of the personal data requests the rectification of his data in addition to what is indicated in the preceding paragraph he must indicate the modifications that be made and accompany the documentation that supports his request. b) For company: name of the business, name and document proving legal representation, mail and phone number for receiving notifications, a description of the reason for the request.
• Once the request for exercise of ARCO rights has been made VIVIPOST will send an email to the account that made the request where it is reported that the request has been accepted for processing within 3 (three) days from the next in which the request was made.
• In the event that it is necessary to clarify any part of the request or it is necessary that more data be provided to locate the information, VIVIPOST will send an email to the applicant to provide the information, the foregoing must be within 2 (two) days counted from the next in which the request was received and the applicant will have 2 days to attend the prevention carried out by VIVIPOST, which will count from the day the prevention was notified.
• VIVIPOST will have a period of no more than 20 business days from the date the request for the exercise of ARCO rights was received to communicate the determination adopted to the applicant.
• In the case of the determination adopted by VIVIPOST being obtained, the resolution must be effective within a maximum term of 15 days from the day following the date on which the response was communicated to the applicant. The terms indicated in this point may be extended once and for an equal period as long as VIVIPOST justifies the circumstances of the expansion.
• In case the owner of the personal data requires more detailed information or help for the process of exercising ARCO rights, he can be contacted at the email address soporte@vivipost.com.
• However, if the owner considers that his rights regarding the protection of personal data have been violated, he has the right to go to the National Institute of Transparency, Access to Information and Protection of Personal Data in Spanish “Instituto Nacional de Transparencia, Acceso a la Información Pública y Protección de Datos Personales (INAI)” who is the competent authority to defend your exercise.

VI. Data transfer.

VIVIPOST may transfer the personal data collected to the following:

• Third-party payment platform service providers: in order to process debit or credit card payments, to process electronic payments.
• Courier: for the purpose of executing orders, consisting of sending and delivering packages or postal mail.
• Government authorities: when VIVIPOST is requested by the authorities to deliver personal information.

So the owner of the personal data that is collected authorizes the transfer of the same to the aforementioned third parties.

Pursuant to article 37 of the Federal Law on Protection of Personal Data Held by Individuals, national or international transfers will be carried out without the need for the owner's consent when any of the following cases occurs:

1. When the transfer is provided for in a Law or Treaty to which Mexico is a party.
2. When the transfer is necessary for prevention or medical diagnosis, the provision of health care, medical treatment or the management of health services.
3. When the transfer is made to controlling companies, subsidiaries or affiliates under the common control of the person in charge, or to a parent company or to any company in the same group of the person in charge that operates under the same internal processes and policies.
4. When the transfer is necessary by virtue of a contract concluded or to be celebrated in the interest of the owner, by the person in charge and a third party.
5. When the transfer is necessary or legally required for the safeguarding of a public interest, or for the procurement or administration of justice.
6. When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process.
7. When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the controller and the owner.

VII. Consent to data transfer.

Users, clients, workers, suppliers are informed that for the transfer of personal data that is indicated with a (*) VIVIPOST requires their consent, so if you do not express your refusal for the indicated transfers, it will be understood you express your consent tacitly.

VIII. Protection of personal data.

The user´s personal data will be protected based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, which are enshrined in the law.

IX. Use of mechanism in remote or local means of electronic, optical communication or other technology, which allows collecting personal data automatically and simultaneously.

Users, clients, workers, and suppliers are informed that the website https://vivipost.com and associated subdomains, VIVIPOST uses cookies and the Google Analytics tool through which it is possible to monitor user behavior on the platform to provide a better service and user experience when browsing the page, as well as offering new products and services based on user preferences.

The personal data we obtain from these tracking technologies are as follows:

1. Name
2. Email
3. Preferred language
4. Geographic location
5. IP address
6. Platform interaction time
7. Internet browser
8. Operating system used
9. Behavioral flow
10. Site searches
11. Platform speed

X. Changes in privacy policy.

This privacy notice may undergo modifications, changes, or updates derived from new legal requirements; the company's needs for the products or services offered; new privacy practices that are adopted; changes in the business model, or for other reasons. We promise to keep you informed about changes that may occur to this privacy notice, through a general publication on the website https://vivipost.com.

XI. Limits to the use or disclosure of the personal data.

In order for the owners of personal data to limit the use and disclosure of personal information, VIVIPOST offers the option to register them in the VIVIPOST exclusion list so that their personal data is not processed for the purposes established in the second paragraph of point III of this privacy notice. To request your registration in the exclusion list, you must send an email to the address hola@vivipost.com and state in the subject "Application for registration in the exclusion list," attaching a digitized copy of an official document proving the identity of the applicant. In accordance with Article 8 of the Law, by simply not expressing opposition when reading this notice, acceptance of its terms will be understood.