CARRIER
If you are visiting the property for the first time after installation, then you can check with the building adminstration on where the lockers are located. The same thing applies for a new driver to the area and or property. Site maps can be made available as well.
When a carrier makes a delivery, they can specify that a signature is required. When a resident picks up the package, they will need to sign for the package on the screen before the locker opens.
Deliver the package as if the lockers are not available.
After you have completed your first deposit, select Deliver Another Package function and it will return you to the parcel locker selection screen.
Close the door of the wrong compartment then select Change Compartment Size function from screen.
Press the Re-open button on the screen. If the initial deposit has been completed, perform a second deposit. The tenant will receive another delivery notification.
Your package will be treated as it would without a locker system and not the responsibility of VIVIPOST. Please advise building administration and VIVIPOST so that more lockers may be added.
Please contact the building administration for a permanent or one-time-use code.
PROPERTY
Follow the guide in the touchscreen. Scan the package, enter recipient information, then enter the locker size and the door will automatically open.
It is the responsibility of the building administration to onboard carriers. We provide the property with flyers and other materials to help instruct the carriers.
Each users registers in our system and is their information is stored in our database.
VIVIPOST provides a dashboard including real-time metrics and tools to monitor system and status.
Yes, a reminder is automatically sent daily until the customer picks up their package.
VIVIPOST lockers require a 110v electrical connection and an Ethernet line.
Our lockers are fully customizable. Colors, compartments, and quantity are customized for each client.
VIVIPOST will continue to help you use the system, after installation is complete. With our support contract, we will provide support for carriers, residents and the property via phone, remote monitoring and email.
5 years if monthly service account is current. Customer support, hardware repairs and software upgrades are provided. Our warranty excludes damage resulting from excessive wear & tear, vandalism and severe weather conditions.
Each property has the option to incorporate fees for transactions. Our system allows users to add a credit card and manage payments all on our dashboard.
Our Account managers will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
Yes, provide VIVIPOST with the image and we can custom wrap the locker.
RETAIL
The customer will receive a text or email message notification that their package is ready to pick up.
Typically, we recommend 3 days. However, this is customizable based on the retailer’s preference.
Yes, the kiosk screen, emails and texts are customizable to match the branding and message of the client. At VIVIPOST, we understand the importance of providing a consistent brand image and will work with you to customize communications to insure it is consistent with your brand.
Yes, the lockers can be custom wrapped with an image of your choosing.
Yes, our screensaver can be customized to your requirements.
On-site retail staff will be responsible for placing packages in the lockers.
5 years if monthly service account is current. Customer support, hardware repairs and software upgrades are provided. Our warranty excludes damage resulting from excessive wear & tear, vandalism and severe weather conditions.
Our Account managers will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
It is recommended to install the lockers in a space that is easily accessible to customers. Clear signage is also important to direct customers to the lockers.
Our unique design does allow for retailers to easily added to an existing configuration. Our software tracks locker usage and efficiency to analyze if more lockers are needed.
The system is integrated with surveillance to collect screenshots of each transaction when the package is delivered to the locker and retrieved by the customer.
VIVIPOST lockers require a 110v electrical connection and an Ethernet line.