RETAILERS AND E-COMMERCE

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Exclusive Click And Collect Lockers. Customers can shop online and collect their orders securely from an automated, contactless locker
BENEFITS

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24/7 collection for clients, resulting in customer satisfaction.

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Implement omnichannel strategy, increasing e-commerce sales.

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Greater staff efficiency by automating the collection process in the store.

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Reduction of shipping and logistics costs to customers.

OPERATIONAL EFFICIENCY

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Our solutions help by reducing shipping costs and employee management. Our lockers automate the pickup, delivery, and returns of e-commerce orders.

Our clients can choose to integrate into our Vivisuite platform or develop their own solutions using our lockers.

Our experts work with you to analyze your business objectives and assist with launching your locker project of any size.

Contact us for more information

OUR LOCKERS

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Customized branding on locker surface, production and installation.

Our smart lockers are secured with a complete monitoring system including surveillance cameras that track each transaction.

VIVIPOST secures each package and provides a seamleass user experience for employees and customers.

Security cameras

15 ``touch screen, friendly and intuitive interface

1D and 2D Scanner for QR code

Front camera for captures of captures by transaction

Speaker for alarms and notifications

24/7 video surveillance with motion detector

OUR SERVICES

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MANUFACTURING

Rapid product launch

DELIVERY AND INSTALLATION

Project management from start to finish

FLEXIBLE PRICING MODELS

Contact our sales team to learn more about our pricing

24/7 CUSTOMER SERVICE

Always on client support through phone, e-mail, and chat

EQUIPMENT MONITORING

24/7 Locker security surveillance and automated notification

MAINTENANCE

On-site and remote maintenance of locker hardware and software

DOWNLOAD TECHNICAL SPECIFICATIONS    

SOFTWARE

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View real time locker status and details of every transaction

Secure user notifications through e-mail and SMS

Customizable locker interface and processes

Available API´s for full integration

FAQs

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RETAIL
What kind of message is sent to my customer?

The customer will receive a text or email message notification that their package is ready to pick up.

How many days will a customer have to pick up their item?

Typically, we recommend 3 days. However, this is customizable based on the retailer’s preference.

Can I display my branding on the kiosk locker screen, e-mail, and text communications for an omnichannel expierence

Yes, the kiosk screen, emails and texts are customizable to match the branding and message of the client. At VIVIPOST, we understand the importance of providing a consistent brand image and will work with you to customize communications to insure it is consistent with your brand.

Can I custom wrap the locker to include my logo or branding?

Yes, the lockers can be custom wrapped with an image of your choosing.

Can the kiosk screen display other offers available in the store?

Yes, our screensaver can be customized to your requirements.

Who is responsible for placing the package in the lockers?

On-site retail staff will be responsible for placing packages in the lockers.

What is your warranty?

5 years if monthly service account is current. Customer support, hardware repairs and software upgrades are provided. Our warranty excludes damage resulting from excessive wear & tear, vandalism and severe weather conditions.

What kind of training and ongoing support is provided for my staff on the program and locker system?

Our Account managers will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.

Where do I install the lockers in my retail space?

It is recommended to install the lockers in a space that is easily accessible to customers. Clear signage is also important to direct customers to the lockers.

Can i add to the locker system?

Our unique design does allow for retailers to easily added to an existing configuration. Our software tracks locker usage and efficiency to analyze if more lockers are needed.

How do I know the customer picked up their product?

The system is integrated with surveillance to collect screenshots of each transaction when the package is delivered to the locker and retrieved by the customer.

What is required for on-site installation?

VIVIPOST lockers require a 110v electrical connection and an Ethernet line.

CONTACT US

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Contact us for more information on our product, pricing, technical support, and general consulting.