Our solutions help by reducing shipping costs and employee management. Our lockers automate the pickup, delivery, and returns of e-commerce orders.
Our clients can choose to integrate into our Vivisuite platform or develop their own solutions using our lockers.
Our experts work with you to analyze your business objectives and assist with launching your locker project of any size.
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The customer will receive a text or email message notification that their package is ready to pick up.
Typically, we recommend 3 days. However, this is customizable based on the retailer’s preference.
Yes, the kiosk screen, emails and texts are customizable to match the branding and message of the client. At VIVIPOST, we understand the importance of providing a consistent brand image and will work with you to customize communications to insure it is consistent with your brand.
Yes, the lockers can be custom wrapped with an image of your choosing.
Yes, our screensaver can be customized to your requirements.
On-site retail staff will be responsible for placing packages in the lockers.
5 years if monthly service account is current. Customer support, hardware repairs and software upgrades are provided. Our warranty excludes damage resulting from excessive wear & tear, vandalism and severe weather conditions.
Our Account managers will work with your on-site staff to train them on the functionality of the system, how to load and retrieve packages as well as basic trouble-shooting. We will provide ongoing support for your staff as needed.
It is recommended to install the lockers in a space that is easily accessible to customers. Clear signage is also important to direct customers to the lockers.
Our unique design does allow for retailers to easily added to an existing configuration. Our software tracks locker usage and efficiency to analyze if more lockers are needed.
The system is integrated with surveillance to collect screenshots of each transaction when the package is delivered to the locker and retrieved by the customer.
VIVIPOST lockers require a 110v electrical connection and an Ethernet line.